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Meeting/Event Reservationist (On-site)


Job Type: Full Time

Location: Rockville, MD

Job Description:

Seeking on-site Meeting/Event Reservationist to assign conference and meeting room space and respond to issues related to client events. Will partner with the Meetings and Facilities teams to ensure client and attendees have requested support in the Conference Center and meeting rooms. An individual in this role will be required to interact with employees and high-profile visitors in a professional and courteous fashion. Schedule is Monday-Friday from 10:00 am-6:30 p.m.

Responsibilities:

  • Assign conference and meeting room reservations using Events Management System (EMS).
  • Work with Meetings staff in preparation of all upcoming events.
  • Partner with Facilities team to monitor rooms for back-to-back meetings to ensure they are reset as required.
  • Contact Audio Visual team to assist clients with requests for prompt response on last minute requests.
  • Check emails upon arrival and throughout the day for daily updates on meeting reservations and available space.
  • Answer phones and take messages professionally and promptly.
  • Transfer calls promptly and efficiently.
  • Provide back up phone support.
  • Neat appearance and professional at all times.

Skills and Experience Requirements:

  • Experience managing reservations – knowledge of EMS system or related reservations system highly desired.
  • High School Diploma, Associate degree or equivalent preferred.
  • Ability to communicate effectively with employees of all levels.
  • Two years experience in an office environment, answering phones or customer service position.
  • High level of customer service skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and database maintenance.
  • Ability to operate basic office equipment and technology.
  • Friendly and professional personal demeanor.

Please submit cover letter and resume to . NOVA Research Company is an Equal Opportunity Employer.


NOVA Research Company
801 Roeder Road, Suite 700
Silver Spring, MD 20910
www.novaresearch.com

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